01 What’s Your Roadmap to Success?

Where do you start and what should you expect?

“Even the journey of a thousand miles starts with one step…”

Where do you start and what should you expect?

The Lao Tzu quote above is easy to relate to. But sometimes figuring out that first step is the hardest thing for would-be entrepreneurs looking to start their business.

In our video workshop (1 hour and 35 minutes) on finding your Roadmap to Success, Startup Secrets here presents along with Paula Long to share the story of EqualLogic as a case study for how to develop your startup roadmap. Paula is a multi-time founder who has experienced the ups and downs of starting and building a business. And while EqualLogic was a billion-dollar business, it was far from a linear path. What can we learn from Paula’s journey, and what framework can we draw from this to think about how you might plan your path to building a successful venture? These are important issues that are a good setup for a number of the Startup Secrets workshops and frameworks to which we point from within the slides below, so enjoy this as a jumping-off point!


Video Workshop: The Roadmap to Success

 

On the go? Listen to the workshop on SoundCloud:

This video workshop contains content from all over Startup Secrets. Jump to a section of the video below:

  • Learn more about your journey with the Entrepreneur’s Roadmap (3:40, 21:15, 47:25)
  • Avoid getting taken off track by Outlier Customers (12:40)
  • Just because you have funding doesn’t mean you’re successful. You may be facing the Funding Mirage (20:40, 45:23)
  • How do you make money? With Business Models (24:09)
  • Learn how to build the perfect Investor Pitch (26:20)
  • Set yourself apart in the marketplace with your Unique Differentiation (29:43)
  • How do you define what you do? Value Propositions (33:10, 40:00, 1:18:15)
  • Start lean and accelerate your success with Minimum Viable Products (36:13)
  • What’s the Vision for your company? (46:55)
  • Establishing a strong Culture will help you grow (113:43)

Case Study: Actuality Systems

In this case example, Actuality Systems Founder Gregg Favalora offers helpful insight into the path Actuality took from founding in 1997 to the ultimate patent sale (and exit) in 2011. Offering an insider’s view of the building and commercializing of 3D display products, Gregg shares his thoughts on some powerful lessons learned as he grew his company.


As a Budding Entrepreneur, Where Do You Start?

Contributed by Michael Skok

I am often asked by prospective entrepreneurs how I got started and what they might learn from it. But my answer is: “Don’t follow me.” Follow your own path by finding a problem worth solving that you are uniquely qualified to solve* and can get passionate about. Then have the persistence and patience to pursue it.

  1. Problems
  2. Passion
  3. Persistence
  4. Patience

Problems

Teddy Roosevelt once said, “Far and away the best prize that life has to offer is the chance to work hard at work worth doing.” The key is to look around and get in front of a mega-trend and then look to solve a major problem or issue in order to fully leverage that trend. The good news is we don’t lack for major trends represented by multiple, multi-billion-dollar underlying markets. Take for example:

Living in a Resource-Constrained World:

The world population will grow by nearly 30% in our lifetimes to 9 billion people. Population growth stresses natural resources and it will be compounded by economic development across Asia, India, and Africa – areas that are already stressed from a resource standpoint and by consumption per capita that is forecast to grow more rapidly than population, further straining resources. Using energy as a proxy for other resources – today, the United States consumes twice as much oil as China. But as China’s total energy demand surges 60% in the next 15 years, it will consume 70% more total energy than the US. Note that India, Indonesia, and Brazil (just to name a few) have higher rates of growth in per capita energy consumption than even China. According to the International Energy Administration, $620 billion a year in oil and gas investments are required just to fill this demand. Thus, game-changing innovation and entrepreneurship are mandatory in areas like solar (access to hard-to-get resources and low-cost energy storage systems). There are problems of equal magnitude in food, water, electronics, and healthcare – terrific opportunities for entrepreneurs and innovators.

Everything as a Service: The “out-servicing” era:

This is a revolutionary, highly-disruptive approach to technology and business models across multiple industries – all driven by software. Consider the post-PC era of tablets, mobile devices, and the “Internet of Things” – from cars to appliances to industrial equipment – that are connected to the cloud 24 x 7. It will allow new entrepreneurs to zero in on their core value with laser precision – innovate there and outsource or as I call it “out-service” the rest. It’s a major reason why the current $15 billion software-as-a-service revenue will leap to 10 times that as we move from discrete systems to continuous cloud services – another huge opportunity.

The Need To Scale Infrastructure:

In order to enable and support the “out-servicing” era, whether it’s cloud computing, big data or mobile, there’s an insatiable appetite for content and connectivity. Today, there are about 9 billion mobile devices and that is forecast to grow to 50 billion connected devices in 2017. In 2012, networks handled more mobile data traffic – than in all preceding years combined and yet it’s forecast to grow at a 66% compounded rate until 2020. So, the opportunities to develop scalable, software-defined infrastructure, policy engines, data mining systems, content and applications from gaming, to education, medicine or wearable computers are huge going forward.

Know that along the way you will, of course, run into naysayers, challenges and even failure. To overcome those you will need a healthy dose of passion, persistence, and patience.

Passion: Pursue your passion, find your flow, trust your instincts.

In order to pursue these kinds of big problems, you will need to learn to tap your internal energy.

That energy may initially come from a basic need. For example, if you’re just starting out, it might be the need to pay off your student debt. And those needs are important if not critical. But in time, I believe our passion is the sustainable source of positive energy. If you’re not already aware of your passion, start by finding your flow.

Flow is literally that activity where you find yourself free-flowing and lose track of the time because it’s so natural. Composers find it in music. Athletes find it competing. Programmers find it coding. Where will you find yours? Here’s a paradox: you will only know when you find it because you will lose yourself in it. So it may take careful self-observation.

There’s a wonderful TED talk on this subject here.

It can take time to find your true passion. Enjoy the journey, the exploration and the learning about yourself. As you navigate, you will build your compass that will help you find your true north, your true calling in life.

And precisely because you focused on and took time to find that passion, you will build the conviction and instinct to pursue it. And you will need that as many people and things may conspire to divert your flow. Don’t let them; it will sap your energy. Eschew the cynics; find your own path to positive energy.

And always trust your gut instincts. They will ultimately serve you well, even though it may not be obvious at the time. Sometimes the hardest decisions are the best. And they may include what NOT to do. So often “less is more” in everything from products to life.

And in that vein, if the noise gets too great, keep taking things away until you find silence. Learn to meditate if necessary and in the peace, reconnect with your convictions. It is often in the pause or the gap that the “breakthrough thinking” has room to arise.

Persistence and Patience

Great entrepreneurs have a bias for action that’s admirable. They get in the flow and focus on doing a few things well and build on success. They ask more questions than they answer, and they listen more than they talk. But even with all that, it takes time to build something of impact and importance. And while you may get lucky, luck is a poor basis to build a life on. By contrast, patience and persistence really do pay off.

On average in our business, it takes 5-7 years to build a company of any significance. And typically even longer than that to build a sustainable, independent public company. So, while I hope you’ll find a breakthrough to prove those averages wrong, be compassionate with yourself if you find it’s taking longer and proving harder than you thought.

In the immortal words of Winston Churchill “if you’re going through hell, keep going!”

Some of our greatest investments took longer and traveled more tortuous and twisted paths than we could ever have imagined but then ended up being bigger successes than we ever thought possible. If you can just get back in the flow and enjoy the ride, you may never want it to end and that’s the basis to build something really enduring.

Wishing you a life of entrepreneurship, passion and the persistence and patience to enjoy the journey!


*If you’re not sure what you are uniquely qualified to do or perhaps you are just starting out in life and have no experience, read this.

This column was originally published in Forbes.


Vision vs. Execution

Contributed by Michael Skok

How do you balance them?

Vision AND Execution are vital in building an enduring company. So how does one balance them in the formulation of your startup and benefit in the process?

From Vision to Execution

 

Here’s the challenge: On the one hand, entrepreneurs are expected to be very crisp about what problem they are solving “here and now” in a very real form. And on the other hand, investors want to hear the vision of how that can lead to building a company and not just a feature or a product. An entrepreneur’s ability to articulate a vision for how they can grow their idea into a big business is often an essential part of the funding process. The balance is vital, too, as too much of one or the other can leave either a sense of nearsightedness or of the entrepreneur not being grounded in reality.
Looking back at my own experience of fundraising as an entrepreneur, and then the last decade of seeing literally thousands of startup business pitches, I’ve learned that there are some straightforward things that can help entrepreneurs to tackle this balance. It starts with clearly articulating and separating three key elements. Value Proposition, Vision, and the Roadmap between them.
  1. Value proposition. Articulate your value proposition in as current and focused a form as possible. Explain what you have already proven to be working, or share what you are focused on proving now. And define your initial target segment as narrowly as possible so as to get as tight as possible a product-market fit. With that backdrop, be prepared to share how you plan to iterate on your value prop to develop it toward a bigger product or company. But draw a distinct line when you are moving on to talk about your future vision. My startup secret here is really really simple. It’s easier to build on success (of an initial, focused value proposition) than it is to cut back on failure (of an overly broad vision).
  2. Vision. Try to articulate your vision from a customer perspective and define what you see as the future market opportunity. Break down as best you can how you see the market developing, not just how big it is. Talk about relevant and supporting uber trends and how they have shaped your thinking. And share how you developed any convictions you may have on what opportunities these trends will open up for you to evolve your products & services. Humility is more appropriate than hubris as we all know that a lot will need to be learned from customers, partners and other players in the ecosystem that will help you realize how to execute.
  3. Roadmap. Your Roadmap bridges your Value Proposition and the Vision. It shows how you plan to address the evolving needs of the market as you’ve just described. Put as many tangible steps and milestones as you can envision how you will lead that market. Any investor will know that you don’t have a crystal ball and that it’s highly unlikely that things will play out this way. Good investors will look to see how you are thinking and learn if they can get behind you and your vision as a partner to help you plan and fund you appropriately for that journey.
All this is not just useful for investors. After all, each of your team will need to be able to clearly understand what business you are trying to build. So when your team makes the thousands of decisions that will be below the radar, they are guided by the compass of your clear vision and inspired by your mission. Basic things like who to hire and what to build versus partner for in your product will be more easily evaluated against a clear roadmap to keep everyone pulling together toward common goals. This will make your team more effective and efficient. Think of your vision and mission as threading each decision and resource together so that they ultimately bound into a single rope that all stakeholders can pull on with confidence.

There’s No Substitute for Execution

When it comes time to execute, my number one startup secret is Focus. Focus specifically on what you can do uniquely well and say no to all the distractions that look like opportunities. Instead, keep focused on further breaking down those milestones as clear goals, SMART (Specific, Measurable, Achievable, Resourced, Time based) objectives and manageable actions with your team. Then as a manager figure out how to forecast, plan, organize, coordinate and communicate so your team is set up for success. If you have a great value proposition, going after a market-led vision, hire the right people and execute in this way, you can earn your success. (I will endeavor to take as much of the mystery out of all these areas in forthcoming Startup Secrets workshops and case studies.)
In conclusion, you can balance vision and execution. Just remember to delineate clearly between your focused execution today and your vision for where that can take you. And always show pragmatism in thinking out and presenting the steps in between as a roadmap to evaluate your progress.

Further food for thought: 
  • Market leaders are usually disproportionately highly valued versus number 2 or 3 in a category. And they do just that – they “lead” the market. Think about that. It means that they have a vision beyond where the market is today. How will you provide that? Faced with this question as a CEO, one of my favorite mantras was “listen and lead”. That is to say, few customers are visionaries, but if you seek out and listen to enough of them and to market needs you can gain the critical insights to take a visionary stance. This will enable you to get ahead of their thinking and lead a market.
  • Visionary and early adopter customers want to follow new leaders. They specifically want to gain a competitive advantage from them. And while you can only make money from your currently deliverable value prop, your vision and roadmap will help customers see your potential for leadership. They also know that large legacy players cannot be as responsive to their needs as a nimble startup. So the pace of your roadmap will excite them. Even if it’s in small increments, just be sure to consistently deliver rather than promise so your roadmap gains credibility. Again, that’s the balance of vision vs execution.
  • 8 year overnight successes. The average period from investment to the exit of venture-backed companies during the last decade was around 8 years! Even ignoring exit, it usually takes several years to build a sustainable business or an independent public company. Given that long lead time, investors need to hear your vision of how the market will evolve and what will leadership look like. See Bob Mason’s story on Brightcove NASDAQ:BCOV. Demandware NYSE:DWRE  is another example I know intimately well from being an investor there from the beginning about their “8-year overnight success” leading to their recent IPO. Throughout the twists and turns, the founder Stephan Schambach’s vision of eCommerce on Demand was unwavering and alluring. But once again, the vision would have meant nothing without great execution from the team. 
Thanks to Katie Rae, Reed Sturtevant, Bob Mason, and Jay Batson as well as all the great participants at Boston TechStars group who inspired this with their questions arising at a workshop on getting behind the perfect pitch.

VC Startup Secrets Revealed

Contributed by Michael Skok

Entrepreneurs are in a position to make a significant impact on the world, but they’re also faced with intense challenges in doing so. Over the course of my career, I have confronted and seen many roadblocks that can arise on an entrepreneur’s path and latterly become engaged in learning and revealing how they might be avoided.

As a teen, I taught myself programming and built a variety of applications, from stock and bond portfolio management to retail and inventory control – learning with each success, and more importantly, each failure. Later, as an entrepreneur and VC, together with some great co-founders and teams, we founded and built companies that were acquired by some of the world’s largest technology corporations or went public and became leaders themselves.

Much of what I’ve learned during this multi-decade-long adventure I’m sharing openly as some simple “Startup Secrets” and Case Examples to frame the discussion with the goal of helping entrepreneurs to avoid common pitfalls.

Here are ten to get you going.

Startup Secret #1: Don’t Be Afraid To Say “No” More Than “Yes.”

As a startup, you will be defined as much (or more) by what you say “No” to as what you say “Yes” to. Perhaps the single most important Startup Secret is to find your focal point. As an entrepreneur, you are naturally inclined to be ambitious and to want to tackle any and all challenges. However, as you build your company, focus on domains, segments, problems and other areas where you can specifically and uniquely differentiate yourself from the competition and gain repeatable traction. Don’t fall into the trap of being all things to all people: doing so can delay, distract or even lead to failure for your enterprise.

Startup Secret #2: Recognize what is right “4U”

As you work to position your startup and develop your Value Proposition, focus on addressing what I like to call the 4Us:

  • Is the problem Unworkable? Does your solution fix a broken business process where there are real, measurable consequences to inaction? Will someone get fired if the issue is not addressed?
  • Is fixing the problem Unavoidable? For example, is it driven by a mandate with implications associated with governance or regulatory control?
  • Is the problem Urgent? Is it one of the top three priorities for spending?
  • Is the problem Underserved? Is there a conspicuous absence of valid solutions to the problem you’re looking to solve?

To bring this to life, in a recent Startup Secrets workshop on value propositions, we featured one of our investments, a storage company, Actifio, whose ability to address the 4Us has propelled them to the top of their industry at a record pace. The team explained how they uniquely addressed each of the 4Us:

  • Unworkable – There was no way to solve the problem with conventional storage architectures
  • Unavoidable – Every enterprise with data to be accessed and protected creates the problem
  • Urgent – Consuming the majority of storage budgets in an environment of constrained IT resources
  • Underserved – Big players have a concrete dis-incentive to tackle in a way that serves the customer

Startup Secret #3: Think in 3D

Once you have determined the problem your venture is solving, define your solution. The most immediate question to ask is: What is your compelling breakthrough? A useful approach is to think of 3Ds: What unique combination of Discontinuous innovation, Defensible technology, and Disruptive business model are you bringing to bear, and what makes it truly compelling?

  • Discontinuous innovations offer transformative benefits over the status quo by looking at a problem differently.
  • Defensible technology offers intellectual property, for example, that can be protected to create a barrier to entry and unfair competitive advantage.
  • Disruptive business models cause an “innovators’ dilemma” and/or yield value and cost rewards that help catalyze the growth of a business.

A fascinating example of 3D impact is around Google and how it changed the game for Microsoft. Years ago, Microsoft was dominant. However, through a disruptive business model, simple (defensible) technology and innovative applications, Google has (and continues to) significantly cut into Microsoft’s business. Examples of Google’s 3D impact in action include Google Docs versus Microsoft Office and the disruptions of the phone business from Blackberry to iPhone to Android.

”Faster, cheaper and better” is likely a temporary advantage that is easily overcome by a competitor with deep pockets, but building an innovative business model can be a game-changer.

Startup Secret #4: Look for non-disruptive disruptions

Evaluate the potential for success using the Gain/Pain ratio, which involves measuring the gain you deliver a customer versus the pain and cost for a customer to adopt, as illustrated in the diagram below. As an investor, I look for non-disruptive disruptions: technologies that offer game-changing benefits without requiring major modifications to existing processes or environments. Simply put: disruptive innovation should not be disruptive to adopt.

Non-disruptive is critical because whatever gain you deliver will be discounted by the pain of adopting your solution PLUS the inertia of vendor risk that every startup levies by the virtue of being small and unknown. A successful venture delivers an order of magnitude improvement over the status quo. If you can’t deliver a 10x promise, customers will typically default to “do nothing” rather than risk working with a startup or risk changing their current configurations.

Through Startup Secrets, we’ve created many case examples for startups that have experienced great success employing the Gain/Pain ratio methodology. From mobile app management leaders’ offerings to the largest web discussion platform, the Gain/Pain ratio can prove useful across a broad spectrum of industries.

Startup Secret #5: Focus on a Blatant, Critical Need. Ask: “Is it BLAC and White?”

Ideally, you want to be in the position of addressing problems that are BLAtant and Critical (especially for B2B), as those problems are far more acute than ones that are latent and aspirational. Blatant and critical problems stand in the way of business. They put careers and reputations at risk. Latent problems are unacknowledged, which means they often require costly missionary selling. Aspirational problems are optional, which is often the hardest place for a startup to sell.

Companies that view their value proposition through a “BLAC and White” lens are able to accelerate growth considerably. In fact, the same storage startup, Actifio, I referenced in Secret #2 did just that. They addressed blatant and critical storage issues tied to geometric data growth, unmet recovery times and the unwieldiness of petabyte-scale “Big Data.” The company addressed a white space that called for a solution that would address the “root cause” of the copy data problem. The result? Customers have embraced the new concept and the company has been on an upward trajectory ever since.

Startup Secret #6: If you are going to pick a fight, pick a BIG fight

Big problems can lead to big opportunities. It often requires just as much work to go after a small market. Significantly painful problems are the source of great opportunity for entrepreneurs and have the potential to turn into really valuable solutions. They may not be easy to solve but often lead to true innovation. Some examples of big fights to pick can be found here.

The key is to look around, get in front of a mega-trend and then look to solve a related major problem or issue in order to fully leverage that trend.

Startup Secret #7: Focus on your Minimum Viable Segment (MVS)

I find too many entrepreneurs who follow the lean methodology stuck in a product spin and become consumed with their Minimum Viable Product. While I often hear about the importance of product/market fit, I don’t believe enough consideration is given to the market side of this equation. While the MVP is critical, it’s missing its dance partner, what I call the Minimum Viable Segment (MVS).

Supporting Startup Secret #1, don’t be afraid to say no, MVS is about focusing on a market segment of potential customers that have the same needs into which you can repeatedly sell. Defining and focusing on your MVS is vital because, without it, potential users who have divergent needs will quickly pull your MVP in many different directions. In addition, since securing strong reference customers is critical in the early days of your Go-to-Market activities, you want them to reference each other, and they can’t if they don’t have the same needs.

In fact, one of the companies in my portfolio, Demandware, placed a significant emphasis on segmentation to find its initial customers. They remained true to the guiding principle of starting small within a niche before getting big within that market. With a goal of delivering with distinction, they focused on segments within segments, including high-growth retailers and brands within the segments: luxury, home, and lifestyle. Aligning the efforts of their sales and marketing teams behind that focus, they started with one brand; then that brand ambassador would talk to friends. Endorsements grew within retail segments and then beyond. Focusing on their MVS has today enabled them to break through the two-billion-dollar valuation mark.

Startup Secret #8: Hire for CQ (Cultural Quality)…do QC (Quality Control)

Ideas are worth very little without people to execute them, a culture to guide the selection of talent and a big, bold vision to attract and unify the team. Human capital is what separates good companies from great ones – which is why establishing a strong culture to attract and retain the right people while unifying them behind an inspiring vision, is essential to any significant venture.

When evaluating a potential new hire for CQ, you need to ask yourself: does this person naturally align with your cultural values, work ethic and style of working? As part of this process, you should feel comfortable with (or better yet, inspired by) their passions, beliefs, and aspirations.

There are specific interview questions designed to help you assess CQ, which you can find here. The result of being mindful of CQ? A hire who will be additive to the culture you’ve worked hard to establish and who will have a positive impact on company morale and success.

A great example of culture fueling success is that of Amazon: the company’s physical manifestation of thrift underscores its approach to business. In fact, Jeff Bezos and the “door desk” came to symbolize Amazon’s frugal culture, which has been at the core of the company’s success.

Startup Secret #9: Hire 3As (Attitude, Aptitude, and Ability) and 3+s (+Aware, +Authentic, +Athlete)

We all want to hire ‘A’ players – and this can be accomplished by looking at three important ‘A’s:

  • Ability – Does the person have the right balance of IQ and Experience, Knowledge and Skills (EKS) required for the job?
  • Aptitude – Being able to rapidly adapt and learn new skills and knowledge.
  • Attitude – Pursuing breakout opportunities requires the right attitude toward things like problem-solving, persistence, and participation in a team.

Taking things a step further, most want to extend the notion of A players to look for A+ players. These attributes can vary based on role, but the three A+ traits I look for are: Athletes who are Self-Aware and truly Authentic:

  • Athletes often triumph over experience and possess the agility to adapt to change.
  • Self-Aware people are easy to work with, are open about their self-professed strengths and weaknesses, work well with others and are amenable to mentoring and coaching.
  • Authentic people are genuine in all they do and demonstrate a sincere passion for their roles.

Startup Secret #10: Incomplete standouts are better than complete stand-ups!

Many entrepreneurs think they need to have all answers, when, in fact, they don’t – especially when they seek funding. The nature of venture capital is high-risk. Part of that risk is not knowing the answers before you start. As VCs, we’re fine with the unknown, as long as people have the self-awareness and conviction to work through challenges as they arise. In fact, we expect there to be many gaps in thinking, in a variety of areas ranging from team strategy to business model during a company’s early stages.

Overall, it’s easy to start a company, but hard to build a business. From capital constraints to sales challenges, one needs to be able to accept that not having all of the pieces at the onset is okay, and these elements can be built out as you grow, as long as you have a clear roadmap and unifying culture.

It is probably apparent from this article that VCs like me love companies in their formative stage: they enable us to really collaborate with the entrepreneurs and get to know them as the business comes together. That said, even at that inception stage, there are some fundamental requirements VCs DO look for:

  • A uniquely qualified person to back
  • A great idea or insight into solving a significant problem or addressing a clear opportunity
  • The beginning of a long-term vision

These ten Startup Secrets, while hopefully helpful, are not designed to be prescriptive. In your unique situation, they may not apply. Listen to your market and learn from it as you engage your stakeholders, but don’t forget that, as a founder, YOU are instrumental to your venture’s success. Congratulations on being an entrepreneur and the best of luck in finding your unique path to success.

Content from this column was originally published in PandoDaily.