Fireside Chat with Des Traynor, Co-founder of Intercom

Des Traynor is Co-founder and Chief Strategy Officer at Intercom. He previously co-founded Exceptional (now part of Rackspace) as well as Contrast, a software design agency. Des’ role at Intercom covers many areas, including marketing, product strategy, customer support, and customer education – so, naturally, he’s a wealth of knowledge! The Underscore team has known Des for years but recently reconnected on an investment we were making in Coda, as Intercom runs on Coda. As a result, he graciously agreed to join us as a part of our Core Collective Series.

In this discussion, moderated by TechCrunch Managing Editor Danny Crichton and Underscore VC Co-founder and Partner Michael Skok, we’ll explore with the Core community Des Traynor’s journey to starting a tech company and building a software product. Plus, he’ll discuss his passion for product design and UX and what he’s learned from his experiences at Intercom, Contrast, iQ Content, and as a Lecturer in user experience design.


This event was a part of our Core Collective Series, a string of events aimed at uncovering and sharing collective learnings from the Underscore Core community.